PayTrace Support

Get The Information You Need, When You Need It

PayTrace is dedicated to exceeding your customer support expectations. We look forward to the opportunity to work with you and to assist you with any questions you may have. We offer a variety of resources that allow you the ability to seek assistance in the way that best suits your needs. Those forms of assistance include: a help and training site, training videos, and access to live support representatives via email and over the phone. We strive to make sure your payment processing experience is a great one!

If you need help modifying your account information such as Business Name, Address, or Phone Number, please contact your Merchant Service Provider as this information must be updated by your Merchant Service Provider. In addition, if you need help with funding of transactions, deposits, pricing or other merchant account related items, please contact your Merchant Service Provider.

  • Account Help and Training

  • Training Videos

  • Login Assistance

  • Live Support Availability:

    Email Support: 24 Hours a Day, 365 Days a Year

    Phone Support: 7:00am - 7:00pm Pacific Time on Business Days (Mon - Fri)

    Contact PayTrace:

    Email Address:

    Phone: 360-326-8162

    Toll Free: 888-806-6545

    Fax: 360-326-1960